Help & FAQs

Frequently Asked Questions

No, our fragrances are 100% natural mainly being sourced from flowers. They are fairly subtle and only there to mask the smell of the business in the tray.
If you are a customer (not a breeder or wholesaler) and you want to order in bulk and receive discounts of 5% on your orders (min order 120KG*), please read more here. Yes, we have a Breeders Programme offering excellent rewards and benefits alongside discounted products, learn more about it here. If you are a wholesaler and want to stock VanCat litter, you might be interested in our Trade Programme, learn more about it here. *Minimum order dependant on postcode.
Orders can only be cancelled if they have not been processed and dispatched. If you wish to cancel please contact us at customerservices@barycat.com immediately, with your full name, order number and reasoning.
You cannot flush it, however it is 100% natural and environmentally friendly so it is perfectly fine to dispose of in the general waste.
We do not offer free samples, but we sometimes run giveaways and raffles on our social media so be sure to follow us there – @barrycatlitter
No.
This can be dependent on the habits of each cat, however, the litter contains everything needed to prevent tracking. BaryCat has excellent absorption capacity, absorbing water up to 4-5 times its volume this prevents the litter from sticking to your cats paws and tracking around the house. Customers whose cats have previously tracked the litter have said getting a tray with a lid on it and a little mat in front of the tray has made a difference.
Click here to view how to use your BaryCat litter & see the litter in action.
Your parcel will arrive in a double walled cardboard box marked with fragile tape. Orders weighing up to 30kg will arrive in one parcel, with some exceptions.
Orders are processed and dispatched within 24 hours on working days* Our delivery partner provides tracking facilities online or via their mobile app, tracking details will be provided by cargo tracking via SMS or email. Please note you are able to change your delivery preferences after your order has been shipped via the cargo tracking app, however please check cargo tracking's terms and conditions before doing this.
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