We do extensive quality checks before the parcels leave our warehouse however, in some cases your parcel may arrive damaged. If your order has arrived damaged and you would like to request compensation*, please email customerservice@barycat.com (within 28 days of purchase) with your full name, order number and photographic evidence clearly showing: full external packaging, full internal Packaging, cargo tracking parcel label on the box, damage to the box and product and a full image of the product. All requirements must be provided in order to proceed.
*We provide compensation proportionate to the damage/litter lost and if you are eligible for a refund, this will be with you within 3-5 working days once processed.
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